Most orders will process and ship within 1-2 business days, but could take up to a week to ship out, under some circumstances. All orders will be shipped in a completely secure, inconspicuous, and discreet packaging.
Our shipping rates are calculated based on your location and the value of the order. All shipping rates will include shipping insurance of the full order value to ensure the most reliable shipping, unless otherwise noted. Your shipping rates will be estimated at your cart or upon checkout.
We offer various shipping methods/services, you would like to specify a particular method and/or service of shipping, we will try our best to accommodate your needs, so please do not hesitate to contact us.
Of course, if the order gets lost or destroyed before being delivered, the customer will be entitled to a full refund in most circumstances (excluding cases such as the customer providing an incorrect address). All orders will be packaged with plenty of cushioning, but if there is any indication that the box is damaged, please notify us immediately, and we always recommend you to take a video when opening the box to take out the pieces. Please note that we are not responsible for any extra costs, tariffs, duties, or GST incurred upon shipping to the customer’s address.