Privacy Policy

We you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with us is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, how we use the information we collect, and the choices we offer, including how to access and update information. This Privacy Policy is incorporated into our Terms of Service. If you have questions or concerns regarding this Privacy Policy please email us at


Information You Provide. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.

Information We Collect Through Cookies and Other Technologies. A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to our Service and record information about your usage of our Services.

We use cookies for five general purposes as follows:

We may collect information about your location and your mobile device, including a unique identifier for your device, when you download or use our mobile application.


We may use the information we collect about you (unless otherwise restricted by law) to:

We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights in the submissions to us, as described in the "Submissions" section of our Terms and Conditions page.


We may share your information, including personal information, as follows:


We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will delete that data from our systems. Please visit the FTC's website at for tips on protecting children's privacy online.


Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.


We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.


If you have created a Timeless Glass Gallery account you can review and change certain personal information relating to your Timeless Glass Gallery account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.


For the purposes of personal information that we might receive in the US from the European Economic Area (“EEA”), we have elected to self-certify to the EU-US Privacy Shield Framework administered by the United States Department of Commerce (“Privacy Shield”). As part of the self-certification process, we commit to comply with the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability, and a set of supplemental principles (“the Privacy Shield Principles") and to subject all personal information received from the EEA in reliance on Privacy Shield to the Privacy Shield Principles. Our Privacy Shield certification applies equally to the following affiliated entities based in the United States: Timeless Glass Gallery Worldwide, Inc. and Timeless Glass Gallery, LLC. We also maintain an affirmative commitment to the US-Swiss Safe Harbor Framework and its principles for the processing of personal information received from Switzerland. To learn more about the US-Swiss Safe Harbor program, and to view our certification page, please visit

For the purposes of enforcing compliance with Privacy Shield, we are subject to the investigatory and enforcement authority of the United States Federal Trade Commission. For more information about Privacy Shield, please visit the United States Department of Commerce's Privacy Shield website, located at: review the details of our self-certification, see the United States Department of Commerce's Privacy Shield self-certification register, located at: If there is any conflict between the provisions of this Privacy Policy and the Privacy Shield framework itself, the provisions of Privacy Shield shall prevail.

The sections entitled "Collection of Information” and “Use of Your Personal Information” above describe the types of personal information we collect in reliance on the Privacy Shield, the purposes of the data collection and use, the types of third parties to which we disclose the personal information and the purposes of the disclosures, to the extent these sections concern personal information transferred from the EEA to the U.S. If we intend to use your personal information for a purpose that is materially different from the purposes for which it was originally authorized under this Privacy Policy or subsequently authorized, or if we intend to disclose it to a third party acting as a controller not previously identified to you, we will offer you the opportunity to opt-out of such uses and/or disclosures where it involves non-sensitive information. Where sensitive information is involved in the above situations, we will seek to obtain opt-in consent from you unless we can rely on another legal ground as provided in the Privacy Shield Principles.

If we disclose personal information to a third party acting as a data controller or as an agent, we will comply with, and protect the personal information as provided in, the Accountability for Onward Transfer Principle under the Privacy Shield. We are responsible and liable under the Privacy Shield if third-party agents that we engage to process the personal data on our behalf do so in a manner inconsistent with the Privacy Shield, unless we prove that we are not responsible for the event giving rise to the damage.

You are entitled to ascertain if we process any personal information relating to you and, if so, to access any such data and/or to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield Principles, except where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where it would violate the rights of someone other than the individual requesting access. If you would like to ascertain if we process any personal information relating to you or to request access to, correction, amendment, or deletion of your personal information, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity and, in some circumstances, we may charge a reasonable fee for access to your information.

We will respond to any queries or complaints regarding the use or disclosure of your personal information within 45 days of receiving your query or complaint.

For any unresolved complaints under our Privacy Shield or Safe Harbor certifications, we have registered with JAMS, which will act as a US-based trusted third party dispute resolution provider. You may contact JAMS, at no cost, at In certain circumstances, you may be entitled to pursue binding arbitration for the resolution of your complaint. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I (Arbitral Model).